We are GROWING!  leaps and bounds and is in need of a high energy individuals to join our customer service team. The ideal candidates will be an outdoor enthusiast and familiar with the retail apparel industry.

POSITION SUMMARY: The Customer Service Specialist-Wholesale are responsible for assisting the customer service department with all customer service needs including; customer inquiries, web order support, order placement, order tracking and B2B website updates.

Essential Duties & Responsibilities

• Provide superior customer service by answering customer emails, phone calls, live chats, and messages received through the online portal. Ensure questions, concerns, and issues are quickly resolved and handled to the customer’s satisfaction
• Manage B2B seller portal to ensure incoming orders are quickly assigned to auto centers and are fulfilled within required timeframes
• Facilitate customer returns in a centralized return center to receive returned product into inventory
• Support administrative activities related to auto center operations
• Manage B2B seller portal to ensure incoming orders are quickly assigned to auto centers and are fulfilled within required timeframes
• Facilitate customer returns in a centralized return center to receive returned product into inventory
• Assist with monthly billing and A/R process
• Assist with Commercial billing/payment processing

MINIMUM QUALIFICATIONS

• Must have a current high speed internet connection, with a modern, up to date PC or Mac.
• Must have a current quiet, separated area of the home dedicated solely to work.
• Ability to provide superior customer service. Prior experience in working in customer service role is highly preferred
• Consumer goods and account management experience required
• Communicates clearly, pleasantly, and politely to customers on the phone; excellent written and organizational skills
• Ability to handle multiple requests at once
• Highly organized
• Flexible with changing priorities
• Strong computer skills with ability to learn and understand new computer systems such as B2B seller portals, etc.
• Highly dependable and trustworthy

Only qualified, experienced candidates will be contacted. EOE.

Job Type: Full-time

Experience:

• B2B Platforms: 2 years (Preferred)
• customer service-retail: 2 years (Required)
• account management: 2 years (Required)

Work environment:

• Home Office

Communication method(s) used:

• Email
• Collaborative Platforms
• Phone

Benefits offered:

• Paid time off
• Health insurance
• Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Other types of insurance
• Retirement benefits or accounts
• Employee discounts

Please click the application method button to send us your resume directly through the online application process/portal. Be sure your current contact details are provided as we will aim to follow up with successful applicants straight away. And, please be sure to check your voicemail messages and email messages in case we reach out to you. Must have proof of eligibility to work and pass a background check.