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Administration
Username: Nancy5158
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Member Since: 06, 2011
Employment History:
02/27/2011 – Current
Fish and Wildlife Service Salary: 40084.00 USD per Year
555 Lester AveHours per Week: 40+
Onalaska, WI 54650
Administrative Support Assistant: As a permanent employee, budget is a large percentage of my job. My duties include:
Budget/Procurement
•I assist the District Manager in the formulation, preparation, and consolidation of the financial operating programs.
•I work closely with the District Manager to ensure accounting requirements are met and that funds are expended as programmed and not over obligated.
•I advise on the status of funds during budget meetings.
•I establish, monitor and adjust accounts in FFS, BTS and FBMS.
•I prepare Bills of Collection for such things as special use permits for grazing and fishing floats, Fur trapping permits and Cooperative agreements using File Maker Pro software and other requested collections, maintaining a document register for each.
•Establishment of financial controls and procedures including cycling and project funds.
•I perform actions to clear Undelivered Orders.
•Assurance of accurate year end close procedures, entries and accrual document entries and tracking them thereafter.
•I am the administrative depositor to fee collection using the PAY.gov on-line deposit system and maintaining a log of documentation.
•I am responsible for tracking Fee Demo and Donation accounts.
•I perform all aspects of accounts receivable and payable.
•Designated Convenience check signing agent.
•Purchase Coordinator for Purchase Orders, Purchase Requests, reimbursable funds with form 1164, small purchases using Credit Card and Convenience checks.
•I obligate and accrual funds for the Refuge.
•I perform Credit Card functions such as setting up new employees for with a credit card (application process), moving charges to proper accounts through FFS, maintaining credit card files for all employees and all fleet cards.
•Work with District Manager to solve discrepancies relating to the budget.
•IDEAS access since 2009 includes ability to modify and create purchase request.
Personnel/Human Resources
•I perform personnel actions in FPPS such as Termination, Change tour of duty, change work schedule and Request of eligible.
•I am the timekeeper for the park which involves using QuickTime software to process time and attendance and updating personnel information and change of work schedules.
•I perform human resource actions for recruitment of both seasonal and permanent employees, terminating, assembling and processing paperwork for new employees.
•I distribute information on Retirement, EEO, Grievance, Health and Life insurance, employees’ responsibility and a variety of other personnel functions.
•I am the Uniform Coordinator; I prepare and authorize uniform allowances, activating new employees and termination using the UAA system.
•I am the Travel Coordinator. I prepare travel authorizations, vouchers, update employee profiles, make travel arrangements and apply charges to proper accounts using GOV-TRIP Software. I also keep accurate records of all trips taken by the employees.
•I maintain a file for all volunteer and mandatory training and certification for employees.
Property Management
•I perform Report of Survey and Transfer of Property reports.
•I create and manage all aspects of small lot sales and Auctions with GSAXcess.
•I use the software PPMS for adding property, making corrections and gathering reports.
Administrative Duties
•I maintain and update the Central Files System with both sensitive and confidential files included.
•I receive and route incoming calls to the appropriate individuals in a timely manner.
•I serve as the park’s operator providing park information and recurring questions verbally for the general public. I communicate with callers on administrative issues, reports, directions and other daily issues such as Fur trapping, water levels, boating, camping and hunting.
•I perform routine correspondences by emails, phone calls, and postal service.
•I am the receiving officer for all incoming freight and packages.
•I handle all aspects of the mail which includes sorting it, dating and distributing to employees, preparing outgoing mail, and adding postage.
•I maintain a 60 day office Calendar, take minutes at all Staff meetings, and coordinate training for CPR/First aid and maintain schedule for conference room.
•Knowledge and skill in using and troubleshooting office equipment such as Xerox, LaserJet printers, fax machine, scanner and the Neopost postage meter.
•I use the Internet and software to complete many duties, including Windows XP, Photoshop, Internet Explorer, Netscape, Microsoft Office (Word, Excel, PowerPoint), and Lotus Notes.
•I serve as an interpreter by completing duties such as selling the American passes, giving information and brochures, and operating the gift shop.
•I process violation tickets for the LE ranger.
•I perform small purchase orders for office supplies and equipment.
Reason for leaving: Current (Permanent Position)
Contact Supervisor: Yes
Supervisor’s Name: Jim Nissen
Supervisor’s Phone:
02/04/2008 – 02/26/2011
Capulin Volcano National MonumentSalary: 37233.00 USD per Year
PO Box 40Hours per Week: 40+
Capulin, New Mexico 88414
Administrative Support Assistant: Capulin is a very small park with only a small staff so I had multiple responsibilities. As a permanent employee, my duties are as follows:
Budget/Procurement
•I assist the Administrative Officer in the formulation, preparation, and consolidation of the financial operating programs.
•I work closely with Division Chiefs to ensure accounting requirements are met and that funds are expended as programmed and not over obligated.
•I advise on the status of funds during budget meetings for appropriations such as quarters, reimbursable and donations.
•I establish, monitor and adjust accounts in FFS and AFS-3.
•I prepare Bills of Collection for such things as quarter’s rents, special use permits and other requested collections maintaining a document register for each.
•Establishment of financial controls and procedures including cycling and project funds.
•Assurance of accurate year end close procedures, entries and accrual document entries and tracking them thereafter.
•I am the administrative depositor and assistant depositor to fee collection using the TGAnet on-line deposit system.
•I am responsible for tracking Fee Demo and Donation accounts.
•I develop and maintain budget actions such as the Financial Plan, financial data report and year end closing procedures.
•I perform all aspects of accounts receivable and payable.
•Designated Third Party Draft signing agent.
•Purchase Coordinator for Purchase Orders, DI-1’s, and small purchases using Credit Card and Third Party draft.
•Use AFS-3 frequently to create, track and account for expenditures.
•I obligate and accrual funds for the park.
•I perform Credit Card functions such as setting up new employees for with a credit card (application process), moving charges to proper accounts through FFS, maintaining credit card files for all employees.
•Work with Administrative Officer to create Budget Cost Projections as requested by the superintendent.
•Work with Administrative Officer to solve discrepancies relating to the budget.
•IDEAS access since 2009 includes ability to create purchase request.
Personnel/Human Resources
•I perform personnel actions in FPPS such as Termination, Change tour of duty, change work schedule and Request of eligible.
•I maintain and update the org chart as instructed.
•I update the OF-8 as needed assisting Division Chiefs with position number selection.
•I have prepared requests for Personnel Action (SF-52) to effect staffing changes, appointment and termination.
•I am the timekeeper for the park which involves using QuickTime software to process time and attendance, collecting timesheets, entering data and releasing payroll for Certification. I also maintain documentation for all leave and keep a log of all timesheets.
•I perform human resource actions for recruitment of both seasonal and permanent employees, terminating, assembling and processing paperwork for new employees.
•I distribute information on Retirement, EEO, Grievance, Health and Life insurance, employees’ responsibility and conduct, disciplinary actions, NPS dress code, and a variety of other personnel functions.
•I am the Tel-Net coordinator and responsible for coordination and distribution of available training from various sources (including mandatory trainings through DOI Learn), assisting co-workers in signing up for training, recording various sessions and maintenance of the roster using administrative access in the Tel Net My Learning Manager System.
•I am the Uniform Coordinator; I prepare and authorize uniform allowances, activating new employees and termination as well as order name tags using the UAA system.
•I am the Travel Coordinator. I prepare travel authorizations, vouchers, update employee profiles, make all travel arrangements and apply charges to proper accounts using GOV-TRIP Software. I also keep accurate records of all trips taken by the employees.
•I am responsible for the Quarters Management Information System (QMIS). I arrange and perform housing check-in and outs, QMIS roll up, data entry of tenants and the duration of stay, issuer of rental contract, and CPI adjustments. I also calculate and prepare yearly reports and Bill of collections for usage of Propane.
•I represent the National Park Service at the Career Fair at Trinidad College in Colorado.
•Performed Orientation for the Public Lands Corp about the park and safety issues in within the Park.
•Performed Training to seasonal employees on National Park Service Employment.
Property Management
•I am responsible for all the property actions such as assignment of property numbers, creating new document records for capitalized and sensitive property items, updates to record documents for items that have been transferred to divisions, park or area, removal of records for lost, sold or destroyed property using Flashpoint.
•I perform Report of Survey and Transfer of Property reports according to the NPS guidelines.
•I perform yearly (Physical) and semi-annual (Weapons) reports for the regional office accurately and before deadlines using Document Direct software.
•I spot check and locate property.
•I create and manage all aspects of small lot sales and Auctions with GSAXcess.
•I am responsible for the documenting, distributing and collecting Keys for all areas of the Park.
Administrative Duties
•I maintain and update the Central Files System with both sensitive and confidential files included. I purge old files, assign file codes per NPS guidelines, and maintain reference logs to meet NPS standards and for timely retrieval of materials.
•I receive and route incoming calls to the appropriate individuals in a timely manner.
•I serve as the park’s operator providing park information and recurring questions verbally for the general public. I communicate with callers on administrative issues, reports, directions and other daily issues.
•I perform routine correspondences by emails, phone calls, and postal service.
•I am the receiving officer for all incoming freight and packages, ensuring paper work is in order, inspections are complete and certify that merchandise is not damaged.
•I handle all aspects of the mail which includes picking up mail at postal service, sorting it, dating and distributing to employees, preparing outgoing mail, maintaining the postal machine, adding postage and keeping a postal log.
•I assist with the completion of Superintendent’s report to assure accuracy and completion before deadline.
•I maintain a 120 day office Calendar; take minutes at all employees meetings and at the safety committee meetings.
•Knowledge and skill in using and troubleshooting office equipment such as Xerox, LaserJet printers, fax machine, scanner and the Neopost postage meter.
•I use the Internet and software to complete many duties, including Windows XP, Photoshop, Internet Explorer, Netscape, Microsoft Office (Word, Excel, PowerPoint), and Lotus Notes.
Reason for leaving: Current (Permanent Position)
Contact Supervisor: Yes
Supervisor’s Name: Luann Trumble
Supervisor’s Phone: X: 114
Superintendent’s Name: Christopher Moos
Supervisor’s Phone:
11/15/2009 – 12/15/2010
High Country MerchentileSalary: 9.50 USD Per Year
Des Moines, New Mexico 88418Hours Per Week: 16+
Cashier
This was a part time position that I performed on weekends and some evenings through the week. My duties included:
•Ringing up sales (Gas, food, cigarettes and alcohol)
•Operating Cash register, lottery machine and credit card machine.
•Cleaning restrooms and store.
•Performing nightly audit.
•Securing facility.
•Helping put away deliveries.
•Keeping track of charge accounts.
•Stocking shelves.
•Taking out the trash.
Reason for leaving: Surgery and accepted new job in Wisconsin.
Contact Supervisor: Yes
Supervisor’s Name: Kathy or Phyllis
Supervisor’s Phone:
07/31/2008 - 11/30/2009
Mandala CenterSalary: 9.25 USD Per Year
Des Moines, New Mexico 88418Hours Per Week: 16+
Housekeeper/Prep Cook
As you may have figured out by this point, I am a workaholic. I have always had at least two jobs at once. This job was more of an on-call situation. I worked when they needed me. My duties included:
•Cleaning rooms, bunk houses and center
•Washing laundry.
•Doing dishes
•Helping prep meals.
•Setting up and tearing down after meals
•Sweeping and Cleaning Kitchen.
Reason for leaving: Took a job with more hours, pay and stability.
Contact Supervisor: Yes
Supervisor’s Name: Monica
Supervisor’s Phone:
10/15/2007 - 01/30/2008
Hoover Dam (Dept. of Reclamation)Salary: 12.74 USD per Year
PO Box 61470Hours per Week: 40+
Boulder City, Nevada 89006-1470
Park Guide
As a permanent employee:
•I researched, developed and conducted forty five minute guided tours for visitors representing multi-cultural, educational, and international backgrounds.
•I provided factual information regarding the construction of the facility and historical significance of the Dam and the Power plant. This means keeping control of a large number of visitors (up to 80) to ensure safety for the visiting public and power plant workforce. This can led to over 3500 visitors a day.
•Other duties included informal contact with visitors while staffing stationary positions such as the original Exhibit building, Theater level and new Exhibit level.
•I performed safety precautions and security measures, assisted with presentations, greeting buses at the garage and providing information to the general public such as cost of tour fees and tour routes and various services, inventories and issues wheelchairs and restocking brochure bins.
•I distributed brochures and operated elevators in transporting visitors throughout the Facility. I also served as a good will ambassador by directing visitors to appropriate locations.
Reason for leaving: Return to National Park Service for a Permanent Position.
Contact Supervisor: Yes
Supervisor’s Name: Bill Shermerhorn
Supervisor’s Phone:
03/15/2007 - 10/01/2007
Folsom Inn Salary: 8.00 USD per Year
Folsom, New Mexico 88419Hours per Week: 20+
Bartender/Cook/Waitress
This was a part time position that I performed during my time as a seasonal at Capulin Volcano National Monument. It was a small establishment where the duties performing all the duties in the kitchen, restaurant and bar.
•I was responsible for Menu preparation.
•Stocking and inventory control.
•Selling of Alcohol while following state requirements.
•Took food orders, bused tables.
•Ringing up alcohol and food purchases using credit cards and cash.
•I was responsible for the cooking, prepping, cleaning and sanitation of the kitchen.
•I worked with scheduling issues when someone needed time off.
•Handled discrepancies or issues with orders and customers.
Reason for leaving: Moved for permanent job with Government
Contact Supervisor: Yes
Supervisor’s Name: Tanya Moore
Supervisor’s Phone:
5/22/2006 - 09/30/2007
Capulin Volcano National MonumentSalary: 12.34 USD Per Year
PO Box 40Hours Per Week: 40+
Capulin, New Mexico 88418
Park Guide/ Visitor Use Assistant
During the two summer seasonal positions at Capulin Volcano:
•I research, develop and conduct fifteen to twenty minute talks about the history and geology of the Volcano from infants to senior citizens. This includes two visitors to large groups of 130.
•I assist children with the Junior Ranger program and the Ladybug program. I was coordinator of the GPRA Visitor’s Satisfaction Survey for the year 2006 and 2007. This required a set timeline for completion.
•I explained park rules and regulations to visitors and new employees.
•Operating all aspects of a visitor center desk, including handing out and stocking brochures, creating site bulletins, creating powerpoints, and providing information to the general public about directions, regulations and safety issues.
•I performed opening and closing duties for the visitor center.
•I collected entrance fees, sold park passes and assisted with book store sales which involved operating the cash register with cash and credit card sales.
•I answered phones, assisted with traffic control, locking and unlocking entrance gate.
•I performed all aspects of Acid Rain Collection. This included collecting the rain from the rain station, developing the report and shipping the rain sample to its required destination. This was performed on weekly bases.
•I performed the Fire/Weather report on a daily bases using WIM software. This involved measuring the rain collected, weight and calculations of weather sticks, and developing a report in WIMS.
•I assisted in museum inventory during 2006 and 2007.
•I performed all aspects of Fee Collection which included completing daily audit and making deposit at end of shift.
•I supervised and managed the NPS fee collection program which I received a cash award for doing a great job. I oriented myself with NPS reference manual 22 and I conducted audits of seasonal employees for 2008 and 2009.
•I performed on the job training to new seasonal employees on the proper procedures for operating fee collection.
•I created the SOP for the park’s operating procedure for fee collection. I counted money weekly and securing it for deposit, ordered passes for the park, calculated all credit card charges for the monthly reports and used software programs such as Comm 2000 V 2.0 and Advantage.
•I performed all aspects of Lost and Found items. This includes taking reports of lost items, documenting found items, returning items personally or by communicating with guests on how to return items by mail, keeping a paper trail of all items and donating items to the local goodwill after time period has lapsed.
Reason for leaving: Seasonal Position. Time Expired
Contact Supervisor: Yes
Supervisor’s Name: Brian Quigley (2006)
Supervisor’s Phone:
Supervisor’s Name: Mark Davison (2007)
Supervisor’s Phone:
08/08/2005 - 10/02/2005
Fort Necessity BattlefieldSalary: 0.00 USD Per Year
Farmington, Pennsylvania 15459 Hours Per Week: 15
Volunteer
This was a temporary Volunteer position:
•I researched, developed and conducted guided tours and formal and informal talks at the Historical Mt. Washington Tavern about the history of the French and Indian War, The first federally funded highway, the tavern, and weapons used during that century.
•I conducted educational tours for school groups, while dressed in colonial period clothing.
•I operated all aspects of a visitor center desk which included working visual and audio systems, selling park passes, operating cash register with cash and credit card sales, counting money at beginning and ending of each shift, answering phones, opening and closing procedures of the visitor center, distributing brochures and providing information to the general public. It also included explaining park rules and regulations to visitors and new employees.
Reason for leaving: Temporary - Return to College
Contact Supervisor: Yes
Supervisor’s Name: Mary Jane McFadden (M.J.)
Supervisor’s Phone:
05/31/2005 - 07/26/2005
Hawaii Volcanoes National ParkSalary: 0.00 USD Per Year
Hawaii Volcanoes National Park, Hawaii 96718Hours Per Week: 40+
Intern/Volunteer
During my 300+ hours of internship:
•I researched, prepared and present interpretive and educational programs such as informal and formal talks, map talks and guided hikes.
•I operated all aspects of a busy visitor center which included answering phones and intercom systems, and operated visual and audio systems.
•I assisted with evening programs (“After Dark in the Park”).
•I gave guidance and direction to the general public about the different areas in the park.
•I provided safety tips and hazards.
•I distributed brochures and helpful materials to the guests.
•I explained park rules and regulations to visitors and new employees such as the Leave No Trace Policy and no collecting in the park.
Reason for leaving: Return home to finish College
Contact Supervisor: Yes
Supervisor’s Name: Jim Quiring
Supervisor’s Phone:
06/11/2004 - 08/05/2004
Rock Harbor Lodge (Isle Royale National Park)Salary: 6.25 USD Per Year
Houghton, Michigan USHours Per Week: 40+
Front Desk Clerk
This was a summer position which I worked for Forever Resorts, a National Park Concession. My duties included:
•I performed opening and closing procedures, check guests in and out of lodge.
•I scheduled reservations by phone and email.
•I worked with computer software for payroll and lodge reservations, scheduled reservations for boat and canoe rentals.
•I handled money for operating cash register with cash and credit card sales, selling fishing licenses, sightseeing tours, rentals and shift procedures.
•I performed radio communication with boats and sea plane.
•I prepared housekeeping assignments for maids.
•I assisted with guest complaints that contributed to successful outcomes.
•I handled mail for employees and guests.
•I processed invoices and statements using a variety of software such as spreadsheets, Excel, Microsoft word, etc.
•I also assisted new employees with the training of the software and the procedures of the Lodge.
•I assisted in performing proper actions in two medical situations which included transporting a guest off the island, filling out and filing proper paper work.
Reason for leaving: Returned home for college.
Contact Supervisor: Yes
Supervisor’s Name: Joann Alexander
Supervisor’s Phone:
07/13/2003 - 05/30/2004
Day’s InnSalary: 6.00 USD Per Year
Somerset, Pennsylvania 15501Hours Per Week: 40+
Front Desk Clerk
I enjoyed working for Day’s Inn. I worked all three shifts as needed and my duties included:
•I handled reservations using the Nationwide Reservation System.
•I checked guests in and out.
•I operated the cash register for cash and credit card sales.
•I assisted with customer complaints.
•I trained new employees on the duties required.
•I performed nightly audits.
•I was responsible for setting up and tearing down continental breakfast.
•I secured money daily before and after my shift.
•I prepared daily housekeeping sheets for maids. This included calling in maids when needed.
•I assisted with Lost and Found items which included returning items to guests through the postal service.
•I performed general office duties which included making copies and sending faxes of documents required by the owner or guests, answering phones and providing extra amenities.
Reason for leaving: To work with the National Park Concessions/Credit for College
Contact Supervisor: Yes
Supervisor’s Name: Andy and Casey Patel
Supervisor’s Phone:
08/01/1997 - 07/01/2003
Pug’s Place - Sports Bar and RestaurantSalary: 8.00 USD Per Year
Somerset, Pennsylvania 15501Hours Per Week: 40+
Kitchen Manager/Cook/Bartender/Cashier/Waitress
I was responsible for many aspects of kitchen management, as well as the bar and restaurant. Shifts included a staff of one for each job description so I worked solely while performing my duties:
•I was responsible for Menu preparation.
•Stocking and inventory control.
•Selling of Alcohol while following state requirements.
•Took food orders, bused tables, washed dishes.
•Greeted and seated customers.
•Ringing up alcohol and food purchases using credit cards and cash.
•I was responsible for the cooking all orders, prepping all food, cleaning and sanitation of the kitchen.
•I trained new employees which included a staff of three or four.
•I worked with scheduling issues when someone needed time off.
•Handled discrepancies or issues with orders and customers.
•This was a very busy and stressful establishment and I had to process many orders quickly and accurately by myself.
Reason for leaving: Establishment destroyed by fire
Contact Supervisor: Yes
Supervisor’s Name: Doug Shaffer
Supervisor’s Phone:
08/01/1992 - 12/301996
Seven Springs Mountain ResortSalary: 5.35 USD Per Year
Champion, Pennsylvania Hours Per Week: 40+
Housekeeper/Maid
My duties included cleaning Bars, guest rooms, chalets, meeting rooms, spa, lobby, public restrooms and ball rooms.
Reason for leaving: Relocated, Divorce
Contact Supervisor: Yes
Supervisor’s Name: Donna Fencil
Supervisor’s Phone:
Educational History:
University of Wisconsin
La Crosse, Wisconsin 54601
CurrentMaster Degree: Recreation Management
Frostburg State University
Frostburg, Maryland 21532
12/17/2005Bachelor Degree: Park and Recreation Management
Allegany College of Maryland, Cumberland Campus
Cumberland, Maryland 21502
05/19/2002Associate Degree: Culinary Arts
12/20/2002Associate Degree: Hotel/Restaurant Management
Accomplishments: Dean’s List & Honor’s List
Allegany College of Maryland, Somerset Campus
Somerset, Pennsylvania 15501
08/22/2007Associate Degree: Applied Technical Studies
05/17/1999Certificate: Personal Computer
Turkeyfoot Valley Area School
Confluence, Pennsylvania 15424
06/02/1985Diploma
Virtual Office Skills & Equipment:
JOB RELATED TRAINING
1FBMS Training - 11/2011
2Letter of Recognition in Leadership Development – 12/2001
3Interpretive Training Workshop (with Sam Ham) - 06/2005
4Administrative Assistance Conference - 02/2010
5Completed Mentor/Mentee Program - 03/2009-10/2009
6Completed Fundamentals 1 through 5 - 06/2009
7NPS Budget Training @ BEOL - 07/2009
8Budget Execution and Formulation – 07/2011
9Fundamentals of Financial Management - 03/2010
10Flashpoint for the Fixed Assets Subsystem - 02/2009
11QMIS Training - 11/2009
12Housing Management Training - 11/2009
13Budget Cost Projection Training - 12/2009
14FFS Refresher – 6/2011
15BTS Training – 6/2011
16FBMS Training - /2011
17HIP Training - 02/2010
18FAS Training - 07/2009
19AFS3 Training - 07/2009
20FPPS Training - 07/2009
21PMIS Training - 11/2009
22Background Security Investigation Approval - 06/2006 and 1/11/11
23Member of the Safety Committee at CAVO and USFWS
24Type 60 wpm
25Maintain a New Mexico Driver’s License
26Maintain a Government Credit Card
274 Star Awards from Capulin
28One Star Award from Hoover Dam
29Certification to sell Alcohol in the state of New Mexico
30CPR/First Aid/AED Certification
DOI ONLINE TRAINING
2011 Federal Information Systems Security Awareness
2011 Security Awareness Training
2011 Records Management Awareness
2011 Orientation to the Privacy Act
2009 Discrimination and Whistleblowing in the Workplace
Career Planning and the IDP - 06/2008
Park Planning Introduction: Module 1 - 01/2009
Credit Card Training for Purchase, Business, Travel, and Uniform - 02/2008, 5/2011
NSC Defensive Driving 2 - 04/2009
Introduction to PMIS – 1/2011
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