Job ID: VOT 9482QA 

Location: Remote

Job Category:  Admin

Salary: $ Discussed In Interview

Free Training: Google Docs Course

How to Apply: VOT VA Website 

Weekly Hours: F/T P/T Flex

Career Experience: Mid

Additional Info: Partial Benefits

Recommended: Virtual Assistant Guide

 

DESCRIPTION:

We are an Equal Opportunity Employer with 7 locations nationwide. Our company’s corporate headquarters is located in Texas and claims processing and call centers are located in TX, IN, FL NY, CA and CO. All call centers are supported by remote based staff.

Open Positions: 20 

Preference will be given to candidates able to meet the following requirements: 
• Begin employment before the holidays
• F/T hours are critical during first 90 days of employment 
• Telecommute after online in-house training 
• Work a 6-Week rotating schedule dependent on time zone
• Must have own computer, telephone and internet connection at home

Summary 
Call Center Verification Specialist (Telecom) will utilize effective communication, interpersonal and influencing skills to assist and provide complete and accurate information for benefit calls. Works independently with periodic supervision to monitor performance.

Duties 
• Responds to inquiries which may include telephone, chat or email from members and providers concerning verification of coverage and benefits.

• Provides information concerning the completion of forms and submission of claims.

• Assists customers in locating participating providers in specified areas. Additionally, provides written lists when requested.

• Documents inquiry records.

• Other duties as assigned.

Education Requirements 
Requires high school diploma or equivalent.

Experience Requirements 
Requires recent experience (within five years), working as a Call Center representative in an Inbound /Outbound Call Center, OR two years medical billing/coding work experience in a hospital or doctor’s office OR two years (60 hours) of college. Requires ability to learn and effectively navigate multiple systems and applications efficiently. Requires effective verbal, written and interpersonal communication skills. Requires strong analytical and problem-solving skills. Requires ability to impact and influence others. Must meet telecommute requirements, such as: The telecommuter will provide his/her own equipment and internet access. Must have the ability to telecommute up to 100% from home.

 

EEO / Affirmative Action Employer. Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.

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