Equipment Requirements – items are necessary to have in place seven (7) days prior to the training start date if offered a position. MUST HAVE ALL TOOLS AND EQUIPMENT TO BE CONSIDERED INCLUDING HIGH SPEED INTERNET, VIRUS PROTECTION, HEADSET AND UP TO DATE HOME COMPUTER SOFTWARE/HARDWARE.  

Qualifications/Knowledge/Skill Abilities: Minimum 6+ months of recent customer service, retail, or call center experience required. High level of PC knowledge including familiarity with a Windows XP environment. Excellent interpersonal, organizational and communication skills (both verbal and written) required.Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with customers in a fast paced customer focused call center.Ability to get along with others, accept constructive feedback and exhibit a positive attitude. Demonstrated passion for excellence with respect to treating and caring for customers. Ability to work effectively in a team environment. Strong decision making and analytical abilities. 

Ability to work in a fast paced, remote production environment. High school diploma or GED required. Must be able to type a minimum of 30 wpm. Must be flexible to work shifts as required (evenings, weekends, and holidays). Must be able to pass a background check. Must be able to attend all scheduled training classes (Regional) and pass required exams during the 4-6 week online training period from a distraction free home office environment. Must be able to provide a distraction free home office environment. Must be able to meet all the work at home equipment and connectivity requirements. We offer a wide range of benefits to ensure that our eligible employees and their dependents have options in health, savings and other areas that support the balance of work and life. As a valued employee, you can take advantage of NEW’s outstanding benefits package: Comprehensive health insurance Dental & vision plans 401K Short & long term disability Flexible/dependent care spending accounts