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FEATURED PROJECT: Customer Service Representatives (Full-Time)

SALARY RANGE: $13.50 and up DOE

OPENINGS: Multiple

HOURS: Part time, and F/T hours

JOB DUTIES:

We know that exceptional customer service is at the heart of our operations. As a Customer Service Representative, you will provide professional customer service to both internal and external customers. You will collaborate with customers and service center personnel to resolve issues.

Excellent Pay, Home Office expense account, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.

To make it as a home-based CSR, you need to be able to work independently with very few directions.  Because you’ll be doing your work or business remotely, you’ll need to have excellent communication skills, we use a combination of collaborative apps and platforms to keep our remote staff in the loop. 

What you’ll do on a typical day:
 
Properly bill shipments pursuant to applicable tariffs and pricing agreements
Recognize and resolve documentation errors
Assist customers via phone, chat, email and fax with inquiries including: tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions
Perform general administrative duties as assigned, including: answering and directing phone calls, filing, account updating, data entry and billing
Process over, short and damaged freight and related documentation for customer resolution
Availability to work a variety of flexible shifts, including days, evenings, nights, and weekends

At a minimum, you’ll need:

Previous customer service experience
Strong computer, typing and 10-key skills
Ability to maintain a proper, professional home based office enviorment (Video Conference)
Proficiency with Microsoft Office Suite (Excel, Word and Outlook)

It’d be awesome if you also have:

Transportation or logistics experience
Excellent verbal and written communication skills

We provide cutting-edge supply chain solutions to the world’s most successful companies, including Disney, Pepsi, L’Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

A drug screening and background check may be a condition of employment.

JOB REQUIREMENTS:

DO NOT CALL, Resume Portfolio / VA Websites will be reviewed online and applicants will be contacted directly. Must have VOT resume profile and website available for review

TO APPLY:

Submit the form below. Provide your email address and link to your VA website. Company will contact you through VOT or contact information on profile to arrange your telephone interview. Interviews are being scheduled now – apply now!

We look forward to working with you