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SALARY RANGE: $ l4.00 and up DOE

OPENINGS: Multiple

HOURS: Part time, and F/T hours

JOB DUTIES:

Customer Service Representatives make a difference in the lives of our members each day as they look to you as their trusted advisor and advocate. You’ll be empowered to compassionately deliver an exceptional experience to between 50 to 70 callers per day – always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You’ll help them make informed decisions about their services by answering their questions, or resolving their issues. You’ll do this by developing and maintaining a productive relationship and interaction with all callers, while providing personalized, and consultative education and information. These positions are full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (6am – 8pm). Est. 
Primary Responsibilities:

Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
Provide education and status on previously submitted pre-authorizations or pre-determination requests
Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance
Prefer 1 year prior experience in an office setting,  call center setting or phone support role, but not required
Previous experience working at home/telecommuting is preferred, but not required
An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manner, consistently meeting commitments)
Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member 
Proficient problem solving approach to quickly assess current state and formulate recommendations
Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Flexibility to customize approach to meet all types of member communication styles and personalities
Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
All new hires will be required to successfully complete the online Customer Service training classes and demonstrate proficiency of the material
Telecommuting Requirements:

Required to have a dedicated work area established that is separated from other living areas
Required to have a work area in a section of the residence that provides information privacy
Required to keep all Company sensitive documents secure
Required to have lockable drawers for the securing of confidential information

 

****** We are also seeking CSR Managers View Job 

JOB REQUIREMENTS:

DO NOT CALL, Resume Portfolio / VA Websites will be reviewed online and applicants will be contacted directly. Must have VOT resume profile and website available for review

TO APPLY:

Submit the form below. Provide your email address and link to your VA website. Company will contact you through VOT or contact information on profile to arrange your telephone interview. Interviews are being scheduled now – apply now!

Tell us about your relevant skills, certifications or licenses, languages spoken, etc. Share any additional information the hiring manager should consider.
Desired start date, availability for work (full-time, part-time, etc.)

 

Additional Immediate Hire Project Announcements: Just send us your VA website to apply! Setup Your Website Here