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FEATURED PROJECT: Virtual Customer Service Reps

SALARY RANGE: $15.00 Starting per hour

OPENINGS: Hiring Nationally

HOURS: Part time, and F/T hours

JOB DUTIES:

 Evening Customer Service (Work from Home)

Looking for talent nationally

*****This may be an evening role. The ability to work late nights, weekends and holidays may be a requirement for some of these roles. *****

Online Support is a fast paced 24/7/365 team of Agents (technicians) that give clients peace of mind by fixing their technology issues. Backroom Agents provide solutions to a demanding and diverse range of clients.

The Backroom Agents primary role is to solve challenging repairs of technology issues including but not limited to: Windows/Mac Operating Systems, application software installation and troubleshooting, consumer grade networking, peripherals, mobile phones, tablets, and other consumer electronic devices.  Agents are responsible for fantastic customer engagement through: client education on the cause of issues found, work that is performed to find and resolve problems, and recommendations/solutions to prevent issues from occurring in the future.

Agents are responsible for accurately documenting their client interactions, recommendations, and resolutions in a Customer Relationship Management (CRM) system and properly and accurately connecting and transmitting client sessions via remote desktop/device control applications. Backroom Agents role is a 100% remote and work from home role. Agents work independently and in a team-oriented virtual environment. The role has requirements of: evening and weekend work availability and a high-speed internet service in a quiet, distraction free environment.

Essential Functions:

Execution

  • Independently interacts with clients and performs repairs with high quality and speed (accurate and swift.)

Communication

  • Uses excellent verbal and written communication skills throughout all client interactions.
  • Maintains high levels of professionalism, courtesy and customer service throughout all client interactions.
  • Communicates and educates clients on the proper and optimal use and care for their technology.

Problem Solving and Technology

  • Communicates with clients using chat and online phone to understand their problem.
  • Recommends complete service solutions based on client and technology needs.
  • Assists peers and manager as requested.

Processes

  • Documents all client interactions, recommendations, and resolutions in a Customer Relationship Management (CRM) system.
  • Properly uses chat, remote desktop/device control solutions, and telephony systems for client interactions
  • Follows company guidelines including Customer Data Privacy, Illegal Software, and Agent Expectations.

JOB REQUIREMENTS:

Basic Qualifications:

  • 18 or Older
  • Eligible applicants must not reside in: California, Washington, Oregon, Alaska OR Puerto Rico
  • Ability to work overnights, weekends, and holidays
  • Ability to provide a quiet, distraction-free work environment
  • Ability to provide a reliable high-speed internet connection (Cable, DSL, or Fiber)
  • Computer experience preferred. 
    • 1 year Microsoft Windows
    • 1 year Apple OS 

DO NOT CALL, Resume Portfolio / VA Websites will be reviewed online and applicants will be contacted directly. Must have VOT resume profile and website available for review

TO APPLY:

Submit the form below. Provide your email address and link to your VA website. Company will contact you through VOT or contact information on profile to arrange your telephone interview. Interviews are being scheduled now – apply now!

Tell us about your relevant skills, certifications or licenses, languages spoken, etc. Share any additional information the hiring manager should consider.
Desired start date, availability for work (full-time, part-time, etc.)
Please share a link to your Virtual Assistant website.

 

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