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Job ID: VOT2334AJ  

Location: Remote

Job Category:  Admin

Salary: $ 20-28 Hourly

Free Training: Google Docs Course

How to Apply: VOT VA Website 

Weekly Hours: F/T P/T Flex

Career Experience: Mid-Level

Additional Info: Partial Benefits

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DESCRIPTION:

We are currently seeking Remote Based Helpdesk Analysts for exciting 1st and 2nd Shift opportunities our global hospitality client!
 
With more than 500 properties worldwide, and over 100,000 employees, our client is a leader in the global tourism industry.  In 2016, they were ranked as one of the top 50 companies to work for in the United States! This role will be providing technical troubleshooting assistance and support for Windows OS, Mac OSX, Virtual Applications, eMail and Anti-virus/Malware software , as well as hardware and user-access concerns.  This is Tier 1 Helpdesk role.
 
The Technical Support Consultants responsibilities will include:
– Working on a Global Service Desk team to provide remote support, root cause analysis, problem determination, troubleshooting and issue resolution for a wide range of Windows OS, Hardware and Network connectivity issues
– Opening and managing trouble tickets from start to finish in the ServiceNow system
– Communicating with non-English speaking users (predominantly Spanish, French, German, Portuguese, Italian, Polish, Cantonese, Mandarin, Taiwanese, Japanese)
– Resolving issues with virus and malware issues, updating and patching anti-virus software
– Supporting remote/virtual applications hosted on Citrix XenApp, and troubleshooting base user issues such as password re-sets, log-on and print issues.
– Opening and managing trouble tickets from start to finish in the ServiceNow system
– Escalating more severe issues as needed
– Training and mentoring Tier 1 Helpdesk staff, as needed 
 
REQUIRED QUALIFICATIONS & TECHNICAL SKILLS
 
– 1-2 years of prior experience in a customer service role
– Computer skills including MS Office Productivity Suite (Outlook, Word, PowerPoint, Excel)
 
Hourly rates start at $20-$28 /hour and include optional benefits.

 

EEO / Affirmative Action Employer. Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.

 

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