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FEATURED PROJECT: Online Customer Service Associates $20.00 +

SALARY RANGE: $ 20.00 +

OPENINGS: Multiple

HOURS: Part time, and F/T hours

JOB DUTIES:

The Customer Care Associate is responsible for taking inbound customer service (& related) calls from end-user customers and in-store members of brand partner organizations. The Customer Care Associate is responsible for a multitude of inquiries including (but not limited to) Late Fee Inquiries, Statement Reviews, Credits/Return Calls, Loyalty Rewards Calls and Credit Line increases for private label credit card products that Alliance Data offers to its customers.

Answer a variety of inbound calls from customers as well as in-store brand partner associates in the retail environment and updating the computer system during each call to keep systems up-to-date.
Handle Late Fee Inquiries/ Waivers while attaining to the particular client’s and Alliance Data’s various policies (e.g., how and when a late fee can be waived). Customer Care Associate must track these interactions in the VCARS system.
Navigate various systems to field questions that customers may have in regards to their monthly statement such as errant charges, charge reversals after returns, and other related inquiries.
Assist customers with redemptions, disputes & inquiries regarding Loyalty Rewards Program calls that span one or many brand partners.
Field calls from brand partners who are working in their retail store to help in opening credit cards as well as credit line increases for in-store customers and authorizing sales when needed for customers in the store.

Qualifications

Education/Certifications

High School Diploma or GED

Work Experience

Previous customer service experience preferred in retail, food service, hospitality or call center

Knowledge, Skills and Abilities
Excellent computer abilities to navigate our care systems, as well as the Microsoft office

Strong problem solving skills

Basic data-entry and typing skills

Basic mathematical abilities

Stable employment record

Regular, predictable attendance

Schedule flexibility to work 40 hours per week including days, evenings and weekends

Ability to effectively communicate in a respectful and assertive manner

Willingness to submit to and pass E-Verify and background check

Ability to feel comfortable sitting for most of an 8h shift

Working Conditions/ Physical Requirements

Call Center environment; job requires sitting the majority of workday

Direct Reports
Direct Reports 

JOB REQUIREMENTS:

DO NOT CALL, Resume Portfolio / VA Websites will be reviewed online and applicants will be contacted directly. Must have VOT resume profile and website available for review

TO APPLY:

Submit the form below. Provide your email address and link to your VA website. Company will contact you through VOT or contact information on profile to arrange your telephone interview. Interviews are being scheduled now – apply now!

Only PDF, DOC, TXT, HTML, ODF are available for uploads

 

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