Patient Account Spec II $15.00 per Hour - Virtual Assistant Jobs

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FEATURED PROJECT: Patient Account Spec II $15.00 per Hour

SALARY RANGE: $ 15.00

OPENINGS: Multiple

HOURS: Part time, and F/T hours

JOB DUTIES:

POSITION SUMMARY:

The role of Patient Account Specialist is to provide collection/reimbursement services. This involves performing collection activities related to follow-up and account resolution, and includes communication to patients, clients, reimbursement vendors, and other external entities, while adhering to all client, state and federal guidelines. The ability to work effectively with all types of people and resolve issues is critical. Patient and client satisfaction is essential. Associates in the collection units are expected to have knowledge of the overall collection work processes for the active AR unit as well as the Bad Debt unit.

MAJOR RESPONSIBILITIES:

Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines and business objectives.
Documents and updates patient account information in collection software system timely and accurately.
Handles inbound patient account calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
Reviews account information for appropriate status in collection system.
Makes an accurate decision when identifying non-self pay accounts by transferring accounts to appropriate work unit and documenting account information in the collection system.
Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.
Performs research and analysis of account issues, and strives to resolve problems timely and accurately.
Demonstrates effective team relations with other members.
Promotes positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.
Performs other special projects as required as assigned.

POSITION QUALIFICATIONS:
A. Education/Skills:

High School diploma with a minimum of five years experience performing collection functions, preferably in a healthcare or patient care environment.
Advanced knowledge and understanding of healthcare collections and reimbursement practices required.
Bilingual required: Spanish and English
B. Experience:

Must be able to work in dedicated home office, prioritize and organize multiple tasks, and meet deadlines.
Excellent interpersonal skills to effectively interface with internal and external clients and customers at all levels.
Must be able to work a flexible work schedule to include evenings and weekends.
PC skills in a Windows environment are required.
Knowledge and utilization of desktop applications to include Word and Excel is essential.
Professional appearance, excellent verbal communication and time management skills is a requirement.
Ability to initiate and follow through on projects and work independently with minimal supervision.

C. Licenses, Registrations, or Certifications:

None

We require a background check and credit report. All equipment and training is provided.

JOB REQUIREMENTS:

DO NOT CALL, Resume Portfolio / VA Websites will be reviewed online and applicants will be contacted directly. Must have VOT resume profile and website available for review

TO APPLY:

Submit the form below. Provide your email address and link to your VA website. Company will contact you through VOT or contact information on profile to arrange your telephone interview. Interviews are being scheduled now – apply now!

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