Professionally and courteously handle inbound customer service and outbound calls in compliance with client policies and producers.

DUTIES AND RESPONSIBILITIES:
• Professionally process outbound sales and/or customer service calls
• Respond to customer questions and resolve customer issues
• Record and verify accurate information on all calls
• Positively and respectfully communicate with customers
• Provide information and instructions about relevant products and services

QUALIFICATIONS:
• Customer service experience preferably in a call center/customer service environment
• Clear, professional, and positive verbal communication
• Possess the ability to work independently without supervision
• Possess basic computer skills
• Must successfully complete client certification training
• Meet background check requirements if applicable
• Must be willing to learn and improve in all skill areas

TECHNICAL AND OFFICE REQUIREMENTS:
• USB headset for certification training 
• Must have a basic, dedicated analog phone line
• Must have DSL or cable high speed internet; dial up/satellite internet is not acceptable with a minimum of 1.0 MB of bandwidth 
• Must have an updated PC with Windows 7 or Windows 10 Windows 8/8.1 not supported by some clients 
• Must have a quiet work space 
• Computer must pass high speed internet and analog phone line connectivity test
•  Must maintain financial obligations necessary to work – internet and phone bills paid