FEATURED PROJECT: Remote Entertainment Sales Managers
SALARY RANGE: $ Salaried
HOURS: Part time, and F/T hours
The Remote Entertainment Sales Managers are responsible for the account development and maintenance process for Travel in the Entertainment, Sports and Diplomatic market segments to maximize room revenue, occupancy and average rate. These positions are remote work from home opportunity and responsible for all market segments above, handling both the domestic and international territory.
RESPONSIBILITIES AND JOB DUTIES:
Maintain complete knowledge of all resort, hotel services/features and hours of operation.
Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
Maintain high level of knowledge of the competition’s product.
Handle inquiry calls according to departmental procedure.
Handle guest complaints by following instant pacification procedures ensuring guest satisfaction.
Maintain good relations with counterparts at competing hotels; promote all Langham Hotels whenever possible.
Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.
Schedule and host online travel agent presentations to build existing and potential customers.
Presents proposals to achieve maximum profit while satisfying client needs.
Completes the assigned minimum sales calls and chats per week with existing and prospective clients, including outside, telemarketing, in-house, and local client entertainment.
Responsible for setting up sales calls and related entertaining activities for sales trips in assigned markets.
Conduct weekly calls within local market developing awareness and new business opportunities.
Ability to properly qualify an incoming lead using Master Connection Associates sales strategies and effectively achieve scoring on a mystery shop call.
Organize representation and participation at hotel at trade shows/industry events.
Participate in monthly Online Sales and All Department Meetings via Conference Calls.
Ability to form cohesive relationship with teammate while being in a remote role.
Ability to coordinate assistance for site inspections from teammates, to handle in your absence.
Follows up on assigned sales leads in a timely manner.
Ability to analyze and yield all related Group business utilizing on-property revenue management tools.
Ability to effectively communicate with DOS from a remote role, maximizing productive tools of communication when yielding, client negotiations, etc.
Ability to utilize Delphi for all documentation, logging of activities, prospecting and proper account maintenance.
Handle entertainment account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts.
Develops and implements sales activities within assigned segments to achieve goals.
Solicits, evaluates, sells, and confirms business as required to meet assigned market segment’s budgeted sales.
Complete all assigned work within a timely manner.
Ability to train coordinator for execution of all related servicing details for small VIP entertainment blocks not serviced by Conference Services. (including resumes, amenities, etc)
Plan and prepare appointments for sales trips, follow up in a timely manner.
Contacts customers in-house to promote good will and foster additional business, repeat business, or referrals to other Langham properties.
Accurately completes and submits expense reports on a timely basis for approval and processing.
Other duties as assigned such as assisting with client requests on reservations.
Maintain complete knowledge of computer according to specifications.
Maintain file base of client information.
SPECIAL SKILLS REQUIRED:
Ability to prioritize, organize work assignments; delegate responsibilities.
Ability to be successful and productive in a work-from-home environment.
Ability to effectively communicate while selling in a remote role.
Ability to promote positive relationships with customers, guests and staff.
Ability to ensure confidentiality of guest and hotel data.
Ability to work within a cohesive team or perform job functions independently with minimal supervision.
Ability to seek knowledge and understanding of how to be effective, and what strategies to deploy to be successful.
Ability to enforce hotel’s quality standards, procedures, etc.
Ability to follow up with corrections when necessary.
Ability to adhere with deadlines.
Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
Ability to focus attention on details.
Ability to input and access information into computer.
Ability to remain calm and courteous with demanding/difficult situations
Ability to manage workload and demands of the specialized market, with requests outside of typical work hours.
Ability to balance time and work well.
Any combination of education, training or experience that provides the required knowledge, skills and abilities. College education preferred.
Previous sales experience
Past hotel experience preferred
DO NOT CALL, Resume Portfolio / VA Websites will be reviewed online and applicants will be contacted directly. Must have VOT resume profile and website available for review
Submit the form below. Provide your email address and link to your VA website. Company will contact you through VOT or contact information on profile to arrange your telephone interview. Interviews are being scheduled now – apply now!