Global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Offering customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you.

KEY JOB RESPONSIBILITIES

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Escalates calls to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call-related information for auditing and reporting purposes

Provides feedback reports on call issues related to downtime and/or training issues

Upsells to customers as necessary

JOB REQUIREMENTS

Minimum Education and Experience:

High School Diploma or GED required; college degree preferred

Customer service experience a plus

Phone-related customer service a majorplus

Familiarity with Microsoft Windows, Word, and Excel applications

Bilingual language skills a plus

Knowledge, Skills and Abilities:

Stellar customer service skills – one interaction at a time

Ability to use phone and computer systems

Excellent oral and written communication skills

Strong listening/comprehension skills

Ability to stay composed and objective

Conversational, patient and confident, with a positive attitude

Work Environment

A home-based, climate controlled, disbursed CSR team

Constant usage of phone and computer systems

Physical Demands

Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Additional Information

Paid training

Flexible online training and certification schedules

Medical and dental benefits

Paid time off

Paid holiday and sick time

Retirement planning options (401(k))

Equal opportunity employer and committed to diversity in its workforce. We recruit qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.