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FEATURED PROJECT: Virtual Support Agents

SALARY RANGE: $13.25 starting rate.

OPENINGS: Multiple

HOURS: Part time, and F/T hours

JOB DUTIES:

We are looking for people who have great telephonic customer service skills and enjoy operational/fulfillment activities. We need experienced staff that can help us build a successful VIRTUAL customer service and fulfillment center. The Virtual Support Agents are responsible for providing expertise and customer service support to customers and providers using Chat, Text, Email, Fax, and Telephone.

Direct phone-based customer interaction to answer and resolve a wide variety of inquiries as well as live chat using our platform. 

Responsibilities:· Extensive customer service experience is preferred. Previous work at home experience helpful but not required. We prefer applicants with prior experience working from home and an established, quiet work space in their homes. Works independently from a fully equipped home office, and acts as a resource for customers ·Coordinates with customers regarding their orders, product specs and delivery dates. · Anticipates customer needs and proactively identifies solutions · Plans, prioritizes, organizes and completes work to meet established objectives. · Attends (daily, Mon-Fri) virtual meetings using either conference calling or video chat to report conflicts and other issues to our team · Will be answering phones or doing order fulfillment as well as serving as a support assistant for other representatives. Phone calls will be customers and some providers looking for product information, assistance navigating the website or the order form. This position will also take order information and billing information over the phone. In some cases, you will be processing returns. Professional small business telephone system (provided) required capable of handling voice transcripts, fax to email and other virtual support services. Applicants must have a computer that is capable to run, Windows based or Mac.· Orders will be pulled off the website and the inventory records updated. How This Position Will be Paid:$13.25 – $14.00 per hour depending on experience. Direct deposit every two weeks.

JOB REQUIREMENTS:

Candidates must effectively focusing on process effectiveness with an emphasis on high quality service and productivity. Candidates must also ensure that all customer and bank guidelines are followed as they relate to operations and guidelines. DO NOT CALL, Resume Portfolio / VA Websites will be reviewed online and applicants will be contacted directly. Must have VOT resume profile and website available for review

TO APPLY:

Submit the form below. Provide your email address and link to your VA website. Company will contact you through VOT or contact information on profile to arrange your telephone interview. Interviews are being scheduled now – apply now!

Tell us about your relevant skills, certifications or licenses, languages spoken, etc. Share any additional information the hiring manager should consider.
Desired start date, availability for work (full-time, part-time, etc.)

 

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