Customer Service Representatives – Home Based $12+
Job ID: V31317
Staff Reviewed: Y
Job Category: ADMIN
Salary: $12.00 + DOE
How to Apply: Online
Weekly Hours: F/T P/T
Employment Status: Permanent
Career Level: Entry Level
Additional Info: Partial Benefits
Telecommute Level: 100%
Provides quality service and information regarding various available products to inbound callers.
Answer incoming/outgoing telephone calls for clients
Provide accurate information about client products and services to the caller and educate callers on how to use client products and services
Handle customer calls, despite the degree of difficulty, in a courteous and business-like fashion.
Data entry on tracking systems for recording call notes, questions, and suggestions
Provide excellent quality customer service and other duties as assigned
Must have basic troubleshooting skills for internet /phone outages
Must attend regularly scheduled video conferences for team meetings and one on one coaching
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Perform additional duties as required by management
High School Diploma or GED is required
Six months of customer service experience is preferred.
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Apple/Mac operating systems.
Skills & Abilities:
Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
Excellent customer service experience.
Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information.
Must be able to maintain a high level of confidentiality in dealing with customer information.
Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism.
Ability to establish and maintain effective working relationships with supervising personnel and co-workers.
Ability to remain alert and ready to accept calls, even during periods of low call-volume.
Ability to project and convey a positive, concerned, and professional image to customers.
Ability to be adaptable and quickly adjust to change.
Must be able to conduct data search efficiently and effectively while working within specific time constraints.
Ability to maintain a well-organized work area
Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
Write in a clear and concise manner
Manage time effectively
Solve problems or issues that may come up
Concentrate and focus for extended periods of time
Cope with high-stress and changing environment
Remain alert at all times
Adhere to policies and procedures
Adhere to work schedule and punctuality requirements
Work From Home Requirements:
Have an Internet speed of at least 10 mbps download and 5 mbps uploads
Must provide a copy of the speed test of your internet from www.speedtest.net
Have a separate, digital/analog phone line through Century Link, Cox, or any other digital phone service provider, that has no call waiting or added features
Must have a workspace which is free from outside noise and distractions
Must agree to reside at your current address for at least 6 months
Must live in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, NC, ND, OK, PA, SC, TN, TX, UT, VA, WV, WI, WY
All job offers are contingent upon completion of drug and background checks.
Equal opportunity employer: M/F/Disabled/Vet
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