FEATURED PROJECT: Customer Service Specialists $15-$20 Hourly
SALARY RANGE: $ $15-$20 Hourly
OPENINGS: Multiple 5
HOURS: Part time, and F/T hours
As a Customer Service Specialist, you’ll be empowered to conduct outreach to our providers in order to validate critical data and obtain updated data when necessary. You will place outbound calls (approximately 30 – 50 a day) to our providers, and you will perform immediate and accurate data entry to systems which update our online directories. Apply today.
This position is full-time (40 hours per week) Monday – Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8am to 8pm).
Place outbound calls to our providers offices to validate critical data and obtain updated data when necessary
Follow call scripting to obtain information from Office Managers
Perform immediate and accurate data entry to systems which update our online provider directories
Answer inbound calls from our providers who are responding to a voicemail we have left for them
Respond to voice mail messages from providers in a timely and accurate manner
Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider, while providing the best customer service experience possible. Meet the department quality and production metrics
Prefer 1 year prior experience in an office setting, call center setting or phone support role, but not required
An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
Ability to navigate a computer while on the phone
Ability to multi – task, this includes ability to understand multiple products and multiple levels of benefits within each product
Ability to remain focused and productive each day though tasks may be repetitive
All new hires will be required to successfully complete the Online Customer Service training classes and demonstrate proficiency of the material
Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
DO NOT CALL, Resume Portfolio / VA Websites will be reviewed online and applicants will be contacted directly. Must have VOT resume profile and website available for review
Submit the form below. Provide your email address and link to your VA website. Company will contact you through VOT or contact information on profile to arrange your telephone interview. Interviews are being scheduled now – apply now!