FEATURED PROJECT: Customer Service Representatives $14.50 per hour
SALARY RANGE: $ 14 and up
HOURS: Part time, and F/T hours
The Customer Service Representatives will assist with overall operations of the regional and individual branch offices, in particular, customer relations, account building, account management, new loan & payment processing, cash management, and compliance. The CSR will perform in accordance with our Mission, Vision and Shared Values.
Duties and responsibilities
Develop and improve customer relations and provide exceptional service to all customers.
Data entry of loan applications and documents into proprietary systems, take and process credit loan applications, and use product knowledge to present loan solutions to current and potential customers.
Grow account volume through good judgment and effective customer solicitations in the branch and by telephone. Comply with all company policies and all State and Federal lending regulations; title recording and maintain report. Minimize delinquent debt through appropriate account management activities.
Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
Pull credit bureau files for review by management.
Assist management in updating of daily logs and reports.
Process email as needed.
Complete online training program within the time set forth by the Training Department.
Other duties as assigned by leadership.
High School Diploma or Equivalent.
6+ months of customer service experience in either a sales/retail environment or cash management environment.
Experience with Microsoft Office Suite products.
Data entry proficiency.
Must pass drug screen, criminal and credit background checks.
Valid Driver’s License and access to a dependable automobile with liability insurance coverage.
This position works in an home office providing customer services to customers and potential customers in via chat and over the phone. The CSR typically works 9am to 6pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management.
DO NOT CALL, Resume Portfolio / VA Websites will be reviewed online and applicants will be contacted directly. Must have VOT resume profile and website available for review
Submit the form below. Provide your email address and link to your VA website. Company will contact you through VOT or contact information on profile to arrange your telephone interview. Interviews are being scheduled now – apply now!