FEATURED PROJECT: Customer Service Representatives $22 + Hourly
SALARY RANGE: $ 22.00 hourly and up
HOURS: Part time, and F/T hours
Seasonal Customer Service Representatives (With the potential for a year round position that would offer benefits)
Base wage $18.00/hr PLUS:
$ 1.00 per hour 40 hour Time Card Bonus
$ 1.00 per hour End of Season Bonus
Organizational Unit: Supervisory/Management
Working Conditions: Home-Based 5 to 6 days a week. Day off varies. ½ hour lunch.
Between 6:30 am to 8:00 pm, averaging 35 to 45 hours per week (start and end times vary)
Supervisor: Customer Service Manager
Supervises: Online Customer Service Associates
Time Essential duties and responsibilities
20% Reservations Team Supervision
Provide department supervision when called upon by the Customer Service Manager.
Performing reservations duties as needed.
60% Online Customer Service Department Supervision
Online moderating and training and supervision of department staff
Ensuring department accuracy in completion of client documents and sales transactions
Overseeing the scheduling of daily work assignments
Staff direction and interpretation of company policy as needed to ensure customer satisfaction and resolve customer problems
Resolving customer problems promptly and efficiently in the best interest of the company and to the maximum satisfaction of the client
Presenting damage assessment work orders to customers for collection
Coordinating customer compensation decisions with the General Manager
Directing staff support in end of season shut down activities
Performing Customer Service duties as needed
Assisting in building security, securing trade secrets and keeping confidential and other proprietary information secure
Assisting General Manager in authoring client and company correspondence
Other duties as assigned
Education: Bachelor degree or similar preferred
Experience: 1 to 3 years of supervisory level experience. If no degree, 2 to 5 years of supervisory level experience
Knowledge, Skills and Abilities:
Must be 25 years of age
Ability to effectively motivate, direct and supervise staff
Ability to clearly and effectively communicate organizational expectations to subordinates
Ability to effectively manage multiple, ongoing activities, assignments or projects
Ability to assist with the operational management of the company
Strong writing skills in customer and employee correspondence.
Strong verbal and written communication skills.
Self starter, with ability to logically think through a project, and follow through to completion
Ability to identify department goals, develop programs, policies and procedures to reach those goals
Ability to resolve customer complaints in a polite and courteous manner
Ability to pay consistent attention to detail
Ability to make sound fiduciary decisions when negotiating financial settlements with customers, balancing customer needs with company goals
Ability to successfully accomplish basic accounting and bookkeeping activities
Able to accurately type 40 words per minute
Familiarity with computers as well as Excel, Word and Outlook preferred.
Must have consistent and reliable work attendance and be to work on time
Must have a valid Alaska driver’s license and have, and maintain, a very good driving record
Must be able to work any day of the week as necessary.
Must be able to work through October 6th, including weekends and holidays.
Must punch in and out for the workday and for your lunch break.
Applicants are to apply in person at 9800 Old Seward Highway to fill out an in house application. Resumes are welcome to accompany application.
Job Type: Full-time
Salary: $22.00 /hour
Experience: Supervisory: 1 year (Preferred)
This job will require you to pass a background check: Yes
DO NOT CALL, Resume Portfolio / VA Websites will be reviewed online and applicants will be contacted directly. Must have VOT resume profile and website available for review
Submit the form below. Provide your email address and link to your VA website. Company will contact you through VOT or contact information on profile to arrange your telephone interview. Interviews are being scheduled now – apply now!