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FEATURED PROJECT: Fundraising Support Assistants $14.00 Per Hour

SALARY RANGE: $ 14.00 Hourly

OPENINGS: Multiple-6

HOURS: Part time, and F/T Flex Hours

JOB DUTIES:

SIX POSITIONS AVAILABLE

We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

We have an exciting opportunity to join our national Marketing team as a Assistant Fundraising Support.

The Fundraising Support Center (FSC) department provides direct concierge service to hundreds of thousands of special event participants and donors responsible for generating revenue. The Fundraising Support Assistants are responsible for handling reactive and proactive communication, researching and resolving problems for participants and donors for hundreds of events in all chapters nationwide.

In addition, the Fundraising Support Assistants manually track service activity, and supports various FSC operations, including but not limited to: updating reference tools, reporting, seasonal staff training and coaching. These positions give information and feedback regarding front-line customer service activity, chapter relations, and Society practices to help refine Fundraising Support Center processes and improve the fundraiser experience. The Fundraising Support Assistants are expected to continually learn and apply new information and skills as the Virtual Fundraising Support Center grows.

Essential Function/Responsibility

1. Deliver inbound and outbound concierge service and resolve problems for fundraising event participants and donors for hundreds of events nationwide, in over 50 transaction categories via phone and email
Learn and apply new information continuously — maintain “expert level” knowledge in an consistently changing environment:
Maintain up-to-date skills in relevant software, internet applications, Society websites and online tools, external web browsers, mobile apps, social media platforms, etc.
Maintain up-to-date understanding of event details and market-specific processes/policies in order to provide accurate service to constituents from hundreds of events.
Resolve problems and deliver information related to fundraising, online tools, and registration:
Provide information about events, requirements and policies, how to fundraise with available tools, how to navigate website and, donation processes, etc.
Help participants register, start teams, or make changes to existing registrations
Perform “money moves” to reallocate funds as needed/requested
Collaborate with Finance and Constituent Information Management staff to investigate and determine solutions for discrepancies related to online and offline gifts
Troubleshoot technical issues and work with Application Support Team to determine solutions or workarounds
Support the Society’s key revenue drivers by strategically providing event participants with specific tools and resources
Build and maintain positive and productive relationships with colleagues in the field and other centralized departments across the country, to ensure smooth flow of information to solve constituent requests
Coach other Society staff as needed on best practices for interacting with the Fundraising Support Center to ensure optimal service for constituents
Support Fundraising Support Center operations and growth:
Participate in regular online meetings with FSC Director and management team
Support ongoing processes of improvement and FSC scope expansion, including but not limited to:
Provide input, feedback and recommendations based on day to day experience working with constituents
Learn and apply new skills and processes as scope expands
Test procedures and tools
Review websites and mailing content
Assist in development and production of training materials for staff and constituents
Research technical possibilities
Compare and report on differences across markets
Assist with maintenance of reference materials and tools, including but not limited to:
Prepare templates for gathering event and chapter information
Research and compile information needed by FSC team
Update information in reference materials
Coordinate with other staff to maintain accuracy and meet deadlines
Assist with reporting activity, including but not limited to:
Find and correct errors on behalf of FSC team
Coordinate with other staff to maintain accuracy and meet deadlines
Compile and distribute reports
Assist with other areas as needed and other duties apparent or assigned.

JOB REQUIREMENTS:

DO NOT CALL, Resume Portfolio / VA Websites will be reviewed online and applicants will be contacted directly. Must have VOT resume profile and website available for review

TO APPLY:

Submit the form below. Provide your email address and link to your VA website. Company will contact you through VOT or contact information on profile to arrange your telephone interview. Interviews are being scheduled now – apply now!

We look forward to working with you