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FEATURED PROJECT: Member Care Representatives

SALARY RANGE: $10.50 – $15.00 hourly

OPENINGS: Immediate need for 55 remote office MCR

HOURS: Part time, and F/T hours

JOB DUTIES:

Member Care Representative (Remote)

Serving as a Member Care Representative Remote your goal is to provide all members with the highest level of customer service in the industry.We strive to go above and beyond the call of duty and have an intimate knowledge of our members’ needs.  The primary function of this position is to provide all members with the highest level of customer service in the industry, all from the comfort of your home.  In order to provide our members with exceptional member care, we are looking for a Member Care Representative who enjoys interacting with our members and isn’t afraid to get on the phone.  

Responsibilities:

  • This is a full-time, work from home position
  • Be able to maintain company and customer confidentiality
  • Immediately report all issues with programs or accessories used to complete daily duties
  • Handle high volume of calls in an efficient and effective manner
  • Answer customer questions regarding account information, order status, return status, product information, policies, procedures, site navigation and time frames 
  • Accurately log all handled calls and calculate price adjustments, when applicable
  • Follow through with service commitments made to members with a sense of urgency
  • Engage in open communication with different levels of leadership
  • Work with special teams to resolve customer inquiries and report suspected fraudulent accounts to appropriate team 

JOB REQUIREMENTS:

Qualifications

  • Effective written and verbal communication skills
  • Basic mathematical skills and knowledge of Microsoft Office Suite
  • Ability to make sound decisions with a strong sense of urgency
  • Good listening, critical and analytical skills
  • Ability to navigate Control Panel, clear cookies and cache
  • Must have an understanding of different internet browsers
  • Competently multi-task in a fast paced environment
  • Eager to assist customers, with a desire to improve customer satisfaction
  • Ability to type 35 WPM
  • Ability to work 40 hours per week. The call center is open between 6am and 10pm, 7 days a week.

Telecommuting Requirements:

  • Quiet workplace
  • Computer: Mac or PC with Windows 7, 8, 8.1 or 10 (No Chromebooks)
  • Minimum RAM: 4 GB
  • Minimum Processor Speed: 2 Ghz
  • High Speed Internet connection: 15.0 Mbps Download, 4.0 Mbps Upload
  • You will be required to submit a speedtest.

Additional Info…

We offer a comprehensive benefits package that includes 

  • Medical, vision and dental coverage
  • Fabulous merchandise discount across all Nordstrom brands
  • Employer-matched 401(k) plan
  • Employee stock purchase program
  • Employee recognition programs

We are an equal opportunity employer committed to providing a diverse environment.

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.

Location

United States-California-Remote 

 
DO NOT CALL, Resume Portfolio / VA Websites will be reviewed online and applicants will be contacted directly. Must have VOT resume profile and website available for review

DO NOT CALL, Resume Portfolio / VA Websites will be reviewed online and applicants will be contacted directly. Must have VOT resume profile and website available for review

TO APPLY:

Submit the form below. Provide your email address and link to your VA website. Company will contact you through VOT or contact information on profile to arrange your telephone interview. Interviews are being scheduled now – apply now!

Tell us about your relevant skills, certifications or licenses, languages spoken, etc. Share any additional information the hiring manager should consider.
Desired start date, availability for work (full-time, part-time, etc.)

 

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