Responsibilities:

• Analyze, review, negotiate, and settle casualty claims of varying complexity in a thorough manner with minimal supervision
• Establish and monitor reserves to adequately reflect the exposure and make appropriate changes as files develop
• Examine policy coverage forms to determine insurance coverage
• Interview and correspond with policyholders, claimants, witnesses, and legal counsel
• Proactively follow up with injured parties and legal representatives regarding treatment protocol and recovery status
• Provide outstanding customer service for all external and internal customers
• Assist in agency management by providing feedback to Underwriting
• Identify subrogation potential and refer to the Subrogation Team
• Actively participate in or handle additional projects and/or claims as assigned by Claims Management

ESSENTIAL:

• Bachelor’s degree from a four-year college ; or equivalent combination of education and experience as a CSR
• Strong organizational and prioritization skills, as well as detail orientation
• Excellent negotiations skills
• Self-starter with the ability to independently work through problems
• Superior verbal and written communication skills
• Comfort level working with attorneys