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FEATURED PROJECT: Technical Support Specialists

SALARY RANGE: $ $14 per hour P/T. Salaried FT positions available. 

OPENINGS: Multiple

HOURS: Part time, and F/T hours

JOB DUTIES:

We work 100% remotely, each team member from their own home. Our employees work PT Hourly or full-time salaried positions with a complete benefits package (health/dental insurance, 401K, PTO days for full time roles.
 
As a member of the Customer Success Department you would:
 
  • Answer phone calls and emails from customers
  • Determine the scope of the customer’s issue in an effective and professional manner
  • Effectively resolve customer issues in a timely manner
  • Maintain a high level of customer satisfaction with focus on first call resolution
  • Resolve customer requests by investigating problems, developing solutions and recommending additional products and/or services relevant to assessment of the customer needs.
 
We are looking for:
  • Some college completed in a relevant field or relevant experience
  • Excellent written and oral communication skills
  • The ability to learn new technical concepts quickly
  • The ability to communicate technical directions over the phone to a variety of users
  • Excellent customer interaction skills
  • Strong organizational and multitasking skills
  • Ability to problem-solve
  • Ability to follow written instructions
  • Ability to work in a fast paced changing environment
  • Analytical mindset with ability to quickly recognize patterns
  • Superb writing and communication skills: accurate, focused, and detailed
  • Excellent at multitasking and productivity
 
What we offer you at ScheduleOnce:
  • 100% Work from Home
  • Medical & Dental insurance
  • 401K plan
  • Paid Time Off
  • Paid Training
  • Promotional Opportunities

JOB REQUIREMENTS:

DO NOT CALL, Resume Portfolio / VA Websites will be reviewed online and applicants will be contacted directly. Must have VOT resume profile and website available for review

TO APPLY:

Submit the form below. Provide your email address and link to your VA website. Company will contact you through VOT or contact information on profile to arrange your telephone interview. Interviews are being scheduled now – apply now!

We look forward to working with you.

We look forward to working with you