This is a full time or part time, home based position. Our immediate needs have surpassed forecasting and are expected to run through 2017 at our current levels. We are offering opportunities for both full time (12 month per year), seasonal, flex and part-time  regular status.  You will be part of our growing remote office department and receive continual support from our supervisory staff, Information Technology (IT), Training, and Human Resources groups. 

Requirements, A quiet work environment that provides the following: You will need a standard phone line.  First choice is POTS/Analog phone landline. We are able to accept some cable/digital providers. We are not able to accept wireless, or satellite providers. Company provided High Speed internet connection, be able to be connected directly to the vendor’s modem by Ethernet cable (NO wireless). Modem and phone line need to be accessible from your intended work station.

Basic Skills & Requirements:

Excellent communication and customer service skills, the ability to communicate remotely by phone, email and instant messaging (IM). Solid computer skills including internet knowledge IM, email, some basic technical terminology

Must be organized and self-motivated

Minimum typing speed of 20 to 30 wpm

Job duties include: Agents will be accessing company programs using company provided equipment which includes a hard drive, a Thin Client unit and headset in order to meet customer requests. Agents will assist our customers over the phone with their reservation requests, answer questions, and trouble shoot existing accounts. Will engage with clients using scripted material, policy, guidelines and procedures.

Although working remotely agents are expected to adhere to our formal attendance expectations and overall company policies and procedures. Will also attend all mandated virtual training sessions, webinars and ongoing training and development plans. Other projects and duties as assigned.