Remote Customer Service Specialist, Immediate Hire! $16-$18/hour

Job ID: VOT3838HH

Location: Remote

Job Category:  Admin

Salary: $ 18.00 HR

Weekly Hours: F/T P/T Flex

Career Experience: Entry Level, We Train!

Additional Info: Partial Benefits

 

DESCRIPTION:

We are GROWING!  leaps and bounds and in need of high energy individuals to join our customer service team. The ideal candidates will be familiar with the retail apparel industry (not required but helpful!)

POSITION SUMMARY: The Customer Service Specialists are responsible for assisting wholesale customers including customer inquiries, web order support, order placement, order tracking and B2B website updates.

Essential Duties & Responsibilities

  • Provide superior customer service by answering customer emails, phone calls, live chats, and messages received through the online portal. Ensure questions, concerns, and issues are quickly resolved and handled to the customer’s satisfaction
  • Manage B2B seller portal to ensure incoming orders are quickly assigned to auto centers and are fulfilled within required timeframes
  • Facilitate customer returns in a centralized return center to receive returned product into inventory
  • Support administrative activities related to auto center operations
  • Manage B2B seller portal to ensure incoming orders are quickly assigned to auto centers and are fulfilled within required timeframes
  • Facilitate customer returns in a centralized return center to receive returned product into inventory
  • Assist with monthly billing and A/R process
  • Assist with Commercial billing/payment processing

Job Type: Full-time and Part-time

Experience:

  • B2B Platforms: 2 years (Preferred)
  • customer service-retail: 2 years (Required)
  • account management: 2 years (Required)

Work environment:

  • Home Office

Communication method(s) used:

  • Email
  • Collaborative Platforms
  • Phone

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Other types of insurance
  • Retirement benefits or accounts
  • Employee discounts

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