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Customer Service Rep – Scheduling

Full Time Remote Jobs / Part Time Remote Jobs / Virtual Assistant Jobs

Job Description 

This employee serves as a contact between Remote Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.

Job Responsibilities:

  • Actively participates in the training of all Customer Service personnel, including new hires
  • Answer phone calls and emails
  • Make outbound phone calls to schedule patients’ appointments
    • this includes making reminder appointment calls
  • Coordinate with Respiratory Therapist about schedules, patients, and any changes
  • Resolve scheduling conflicts as they occur
  • Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary

Qualifications 

  • Strong communication skills
  • Manage both inbound and outbound phone calls positively and professionally
    • This will include communicating with both patients and internal staff
  • Carry out oral and written instructions
  • Enter patient and medical information using company software
  • Work both independently and as part of a team
  • Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
  • Exceptional interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly
  • Knowledge of scheduling and basic computer skills are preferred
  • Work from home

Education and Experience:

  • High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience
  • Clerical or administrative experience a plus
  • Knowledge of health care terminology helpful
  • Basic computer program knowledge



HOW TO APPLY

This position is listed with a client outside of our network. Visit website for more information.

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