Lincare employees with WE ARE HIRING banner

Customer Service Rep – Scheduling

Full Time Remote Jobs / Part Time Remote Jobs / Virtual Assistant Jobs

Job Description 

This employee serves as a contact between Remote Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.

Job Responsibilities:

  • Actively participates in the training of all Customer Service personnel, including new hires
  • Answer phone calls and emails
  • Make outbound phone calls to schedule patients’ appointments
    • this includes making reminder appointment calls
  • Coordinate with Respiratory Therapist about schedules, patients, and any changes
  • Resolve scheduling conflicts as they occur
  • Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary

Qualifications 

  • Strong communication skills
  • Manage both inbound and outbound phone calls positively and professionally
    • This will include communicating with both patients and internal staff
  • Carry out oral and written instructions
  • Enter patient and medical information using company software
  • Work both independently and as part of a team
  • Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
  • Exceptional interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly
  • Knowledge of scheduling and basic computer skills are preferred
  • Work from home

Education and Experience:

  • High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience
  • Clerical or administrative experience a plus
  • Knowledge of health care terminology helpful
  • Basic computer program knowledge



HOW TO APPLY

This position is listed with a client outside of our network. Visit website for more information.

See all remote-eligible opportunities here and apply with your virtual assistant website. (Filter by “work from home” to see current opportunities)




JOIN OUR VIRTUAL TEAM TODAY

Review of your VA profile and website required for consideration. Get your virtual assistant website here



Tags: , , , ,