Customer Service Specialists $15-$20 Hourly
As a Customer Service Specialist, you’ll be empowered to conduct outreach to our providers in order to validate critical data and obtain updated data when necessary. You will place outbound calls (approximately 30 – 50 a day) to our providers, and you will perform immediate and accurate data entry to systems which update our online directories.
This position is full-time (40 hours per week) Monday – Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8am to 8pm).
Place outbound calls to our providers offices to validate critical data and obtain updated data when necessary
Perform immediate and accurate data entry to systems which update our online provider directories
Answer inbound calls from our providers who are responding to a voicemail we have left for them
Respond to voice mail messages from providers in a timely and accurate mannerQualifications:
Prefer 1 year prior experience in an office setting, call center setting or phone support role.
An education level of at least a high school diploma or GED, Certifications encouraged.
Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs.
Ability to navigate a computer while on the phone.
Ability to multi – task, this includes ability to understand multiple products and multiple levels of benefits within each product.
All new hires will be required to successfully complete the Online Customer Service training classes and demonstrate proficiency of the material.
Become a stronger candidate for this position and get ahead of the competition. Complete the Customer Service Foundations certification! Complete the training now.
EEO / Affirmative Action Employer. Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.
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