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Customer Support Reps, Work at home

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Job Description

*This is a remote position*

*This is a remote position that can be performed in the following states: TX, UT, KS, OK, GA, NC, IN, PA, SC, LA, TN, AL, KY, MS, OH, MI, NV, FL, MO, AK, OR*  $14/hr and up.

VXI is hiring immediately for Work at Home Customer Service Representatives!

If you want a job that you can build into a career and have opportunity for growth as well as stability, then VXI is a place you want to be. We are looking for work-at-home Customer Care Representatives to join our team!

As Customer Service Representative, you will be assisting callers with scheduling transportation to and from appointments, medical, pharmacy, etc. Administers non-emergent medical transportation benefits for members.

Work-at-Home Customer Care Representative Qualifications:

  • Excellent written and verbal language skills in English (required)
  • Demonstrates a passion for outstanding customer focus
  • HS Diploma / GED
  • Six Months contact center experience or customer service experience with heavy phone volume and data entry preferred
  • Adept at navigating ambiguous customer situations
  • Routinely demonstrates listening skills and is attentive to customer needs
  • Skilled at customer engagement
  • Maintains composure across a variety of customer and peer interactions
  • Embodies approachability with peers and customers alike
  • Delivered consistent results in previous roles
  • Ability to multi-task and navigate multiple, different work streams and tools
  • Ability to work independently with limited supervision
  • Exhibits patience during complex customer issues
  • Willingness and ability to appear on live video with co-workers
  • Ability to type in excess of 45 WPM with 95%+ accuracy
  • Willing and able to work a schedule from 7:00 am to 11:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year.

Additional Requirements

Is being a Work-at-Home Customer Care Representative a great fit for you? Consider the following requirements

  • You must have a private workspace in your house with a door, where ambient noise can be minimized during work hours.
  • You can provide an ergonomic desk and chair. Your workspace allows for the proper installation of your technical equipment.
  • You have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstream
  • You are a self-starter who is comfortable in an environment remote from co-workers and managers



Work-at-Home Customer Care Representative Benefits:

  • Full Health Insurance (Medical, Dental, & Vision)
  • Fun Work Environment
  • Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
  • Cell phone benefits for employees – $25/month per line for unlimited phone, text and data. restriction may apply
  • Referral for Life Program ™- Referee receives a residual bonus every pay period for you and your referral.
  • TV programs employee discounts – If applicable, employees receive TV program at an employee discounted rate.

Job Type: Full-time

Pay: From $14.00 per hour

HOW TO APPLY

Apply directly on company website.




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